School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi

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The Hospitable Futures Research Agenda of AUT’s School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi promotes academic research that aims to have a social impact for a more hospitable and sustainable future.

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Browsing School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi by Author "Baum, T"

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    Covid-19’s Impact on the Hospitality Workforce – New Crisis or Amplification of the Norm?
    (Emerald, 2020-07-29) Baum, T; Mooney, SKK; Robinson, RNS; Solnet, D
    Purpose The purpose of this paper is to highlight the immediate impacts of the COVID-19 pandemic on the hospitality workforce in situ between mid-April and June 2020. Design/methodology/approach This is a viewpoint paper that brings together a variety of sources and intelligence relating the impacts on hospitality work of the COVID-19 pandemic at three levels: macro (global, policy, government), meso (organisational) and micro (employee). It questions whether the situations faced by hospitality workers as a result of the pandemic are seed-change different from the precarious lives they normally lead or just a (loud) amplification of the “normal”. Findings In light of the fluid environment relating to COVID-19, conclusions are tentative and question whether hospitality stakeholders, particularly consumers, governments and the industry itself, will emerge from the pandemic with changed attitudes to hospitality work and hospitality workers. Practical implications This raises questions about hospitality work for key stakeholders to address in the future, some of which are systemic in terms of how precarious labour forces, critical to the global economy are to be considered by policy makers, organisations in a re-emerging competitive market for talent and for those who chose (or not) to work in hospitality. Social implications This paper contributes to ongoing debates about precarious work and the extent to which such practices are institutionalised and adopts an “amplification model” that may have value in futures-orientated analysis about hospitality and tourism. Originality/value This paper is wholly original and a reflection on the COVID-19 crisis. It provides a point of wider reference with regard to responses to crises and their impact on employment in hospitality, highlighting how ongoing change, fluidity and uncertainty serve to magnify and exacerbate the precarious nature of work in the industry.
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    Rethinking Tourism’s Definition, Scope and Future of Sustainable Work and Employment: Editorial for the Journal of Sustainable Tourism Special Issue on “Locating Workforce at the Heart of Sustainable Tourism Discourse”
    (Taylor & Francis, 2022-05-24) Mooney, S; Robinson, R; Solnet, D; Baum, T
    This special issue of the Journal of Sustainable Tourism showcases research that addresses an identified gap that is the relative neglect of the sustainability concept in a workforce context. The special issue presents 10 papers, each making a unique and distinct contribution to knowledge. This extended review/editorial presents a critique of current definitions of sustainability in an employment, and specifically in a tourism employment context, acknowledging and critiquing extant literature. The review then moves on to summarising all the submissions to this special issue, uniquely recognising the themes from both submissions as well as accepted papers. These exercises culminate in the presentation of a refreshed conceptualisation of sustainable employment, before we introduce the final selected papers. The submissions are mapped onto a proposed conceptual framework, which recognises the multi-dimensional influences of the evolving Sustainable Development Goals (SDGs), recent Sustainable Human Resource Management (SHRM) and tourism literature, and the hot-off-the-press contributions to theory of this special issue. Finally, the paper offers concluding remarks that we hope will influence and guide future research endeavours.
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    Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis
    (MDPI, 2016) Baum, T; Cheung, C; Kong, H; Kralj, A; Mooney, S; Nguyễn Thị Thanh, H; Ramachandran, S; Dropulić Ružić, M; Siow, ML
    This paper is about the position of workforce and employment considerations within the sustainable tourism narrative. The paper aims to address the relative neglect of this area within the discourse of sustainable tourism and highlights references to the workforce within the United Nations’ 2030 Agenda for Sustainable Development. The discussion follows the emerging field of sustainable human resource management and the contribution that this can make to meeting both the UN Sustainable Development Goals and to enhancing the recognition of workforce and employment issues within the related debate in tourism. The body of the paper highlights examples of key dimensions of work and employment across varied tourism contexts, where sustainability is of increasing consequence and significance. The paper concludes by drawing together the implications of these “mini-cases” and locating them within key principles of the 2030 Agenda for Sustainable Development.
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    Work-life balance: comparative international perspectives from Hospitality workers
    (University of South Australia/Council for Australian University Tourism and Hospitality Education (CAUTHE), 2011-02) Deery, M; Harris, C; Baum, T; Williamson, D; Jago, L; Gross, M
    The issue of work life balance (WLB) has attracted the attention of researchers for some time now, due mainly to the impact on personal and professional lives as well as the organisation's productivity. In the 24/7 labour intensive hospitality industry, balancing work, family life and other activities such as studying, the need to address the issues impacting on a work life balance is especially important. While some studies have examined WLB in the hospitality industry (see, for example, Wong and Ko, 2009; Chiang, Birtch and Kwan (2010), none have investigated whether there are variations across countries in the perceptions of WLB. This paper seeks to address this gap through a comparative study of hospitality employees' perceptions of WLB in Australia, New Zealand (NZ) and the United Kingdom (UK). Data from 513 respondents were analysed using a variety of techniques; factor analysis, for example, yielded eight robust factors that were subsequently used in regression analysis. The results from the regression analysis found that the factors of 'Stress and Frustration with Work', 'Supportive Work Colleagues', 'Balanced Time', 'Control over Work and Working Times', 'Behavioural Commitment', 'Working Hours' and 'Work Change and Flexibility' were statistically significant predictors of WLB. These results and others are discussed and the implications for industry and further academic research are provided.
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