A conceptual model of the management of creativity and innovation in airports

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aut.conference.typePublished Abstract
aut.relation.endpage468
aut.relation.pages6
aut.relation.startpage463
aut.researcherLosekoot, Erwin
dc.contributor.authorLosekoot, E
dc.contributor.authorWright, N
dc.contributor.editorFountain, J
dc.contributor.editorMoore, K
dc.date.accessioned2013-02-20T22:16:52Z
dc.date.accessioned2013-02-20T22:17:04Z
dc.date.available2013-02-20T22:16:52Z
dc.date.available2013-02-20T22:17:04Z
dc.date.copyright2013-02
dc.date.issued2013-02
dc.description.abstractThis paper takes the top ten airports identified in the SKYTRAX 2011 airport awards and investigates to what extent their success might be due to creative and innovative management actions. The literature review considers factors such as historical development, geographical location, ownership structure and role of the airport. It uses publicly available qualitative and quantitative data to identify factors that may have contributed to their success and presents a conceptual model. This research demonstrates there is evidence for each of the factors proposed in the model. However in this exploratory study there was little uniformity in terms of the relative success in the awards. The paper recommends that further empirical research is carried out to test the strength and direction of relationships between factors.
dc.identifier.citationCAUTHE 2013 held at Lincoln University, Christchurch, New Zealand, 2013-02-11 to 2013-02-14, published in: Tourism and global change: On the edge of something big, pp.463 - 468 (6)
dc.identifier.isbn978-0-86476-283-2
dc.identifier.urihttps://hdl.handle.net/10292/5167
dc.publisherCouncil for Australasian University Tourism and Hospitality Education (CAUTHE)
dc.relation.replaceshttp://hdl.handle.net/10292/5166
dc.relation.replaces10292/5166
dc.relation.urihttp://cauthe2013.com/upload/file/CAUTHE%20A5%20Handbook_V9_Low%20Res.pdf
dc.rightsThis publication is copyright. Apart from fair dealing for the purposes of private study, research, criticism or view as permitted under the Copyright act; no part may be reproduced without permission of CAUTHE.
dc.rights.accessrightsOpenAccess
dc.subjectAirport
dc.subjectTransport
dc.subjectCreativity
dc.subjectInnovation
dc.subjectCustomer experience
dc.subjectOrganisational learning
dc.titleA conceptual model of the management of creativity and innovation in airports
dc.typeConference Contribution
pubs.elements-id135362
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Culture and Society
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