Invisible Until They’re Gone: ‘Keystone’ Occupations for Sustainable Visitor Experiences

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aut.relation.conference7 Experiences Summit 2023 of the Experience Research Society
aut.relation.endpage155
aut.relation.startpage150
aut.relation.volume4
dc.contributor.authorRobinson, Richard NS
dc.contributor.authorMooney, Shelagh
dc.contributor.authorStephen, Adam
dc.date.accessioned2024-07-09T01:35:52Z
dc.date.available2024-07-09T01:35:52Z
dc.date.issued2024-12-01
dc.description.abstractAuthentic and unique hospitality, tourism, events and culinary experiences form a crucial part of visitors and travellers’ enjoyment and positive evaluation of a destination. This paper explores some of the workforce issues associated with creating authentic and unique visitor experiences. It highlights two essential components of providing positive visitor experiences - infrastructure, and a skilled tourism workforce. We introduce the emerging concept of ‘keystone occupations’. Using cases from across the Tasman we show how destinations depend on these critical occupations, especially as their skills are vital to fully functional infrastructure in mobilizing visitor experiences.
dc.identifier.doi10.24135/7es.36
dc.identifier.isbn9780473699598
dc.identifier.issn3021-1875
dc.identifier.urihttp://hdl.handle.net/10292/17762
dc.publisherTuwhera Open Access
dc.relation.urihttps://ojs.aut.ac.nz/7experiencessummit/7ES/article/view/36
dc.rightsCopyright (c) 2024 Richard Robinson, Shelagh Mooney & dam Stephen. Creative Commons License. This work is licensed under a Creative Commons Attribution 4.0 International License.
dc.rights.accessrightsOpenAccess
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subject3508 Tourism
dc.subject35 Commerce, Management, Tourism and Services
dc.subject3504 Commercial Services
dc.subject3506 Marketing
dc.titleInvisible Until They’re Gone: ‘Keystone’ Occupations for Sustainable Visitor Experiences
dc.typeConference Contribution
pubs.elements-id537522
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