Mandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile!

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dc.contributor.authorBerger, Jesper Bullen_NZ
dc.date.accessioned2014-12-04T01:20:14Z
dc.date.available2014-12-04T01:20:14Z
dc.date.copyright2014en_NZ
dc.date.issued2014en_NZ
dc.description.abstractThe great potential in e-government - the provision of public services to citizens through the internet - is widely recognized by governments and expectations of the benefits are high. E-government research has been preoccupied with its evolution, public websites and citizen adoption from a ‘natural growth and voluntary use’ perspective. Little attention has been drawn to mandatory e-government. This paper reports from an exploratory study on a Danish mandatory e-government initiative – enforced e-communication between local government and citizens. Civil servants’ perception was investigated through two Focus groups. Civil servants reported that some citizens find it really hard to manage computer and e-communication. Moreover, the civil servants feel that they are not allowed to offer the necessary assistance, which makes them frustrated. They find that especially weak citizens may lose welfare benefits due to e-communication. This has a negative effect on motivation and work life quality and may affect the public sector ethos. Increased efficiency by mandatory e-government may be the next hype. How will it affect citizens, civil servants and the ‘public good’? How can it ensure that citizens’ rights are not violated? This paper calls for critical research on e-government impact and for e-government scholars to play an active part ensuring ethical e-government.en_NZ
dc.identifier.citationProceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand
dc.identifier.isbn978-1-927184-26-4
dc.identifier.urihttps://hdl.handle.net/10292/8115
dc.publisherACIS
dc.rights.accessrightsOpenAccess
dc.titleMandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile!en_NZ
dc.typeConference Contribution
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Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand