From hospitality work to hospitable working: a hotel case study on increasing productivity and decreasing staff turnover

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aut.researcherWilliamson, David
dc.contributor.authorHarris, C
dc.contributor.authorWilliamson, D
dc.contributor.editorRichardson, S
dc.contributor.editorFredline, L
dc.contributor.editorTernel, M
dc.contributor.editorPatiar, A
dc.date.accessioned2011-10-03T01:39:14Z
dc.date.available2011-10-03T01:39:14Z
dc.date.copyright2008-02-11
dc.date.issued2008-02-11
dc.description.abstractThis paper presents the case study of the James Cook Hotel Grand Chancellor, a New Zealand hotel that has reduced staff turnover through focusing on two particular drivers of productivity - Creating a Productive Workplace Culture and Measuring What Matters. The theoretical foundations of employee turnover and productivity in hospitality are discussed in the literature review. Particular focus is placed on the importance of congruence between individuals' specific job wants and organisational climate to retain employees. Interviews with a range of the hotel's managers were conducted in 2007, to develop a single site case study. In an industry described as having a 'culture of turnover', learning from a hotel that has successfully reduced staff turnover and created an organisational culture which encourages and rewards productivity is of crucial importance.
dc.identifier.citationPresentation at 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference: Tourism and Hospitality Research, Training and Practice: "Where the bloody hell are we?" published in: Richardson, Scott (Editor); Fredline, Liz (Editor); Patiar, Anoop (Editor); Ternel, Megan (Editor). CAUTHE 2008: Tourism and Hospitality Research, Training and Practice; "Where the 'Bloody Hell' Are We?". Gold Coast, Qld.: Griffith University, pp.1014-1031.
dc.identifier.isbn9781921291333
dc.identifier.roid8215en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/2208
dc.publisherGriffith University
dc.relation.urihttp://www.griffith.edu.au/conference/cauthe2008/cauthe-2008-proceedings.pdf
dc.rightsAuckland University of Technology (AUT) encourages public access to AUT information and supports the legal use of copyright material in accordance with the Copyright Act 1994 (the Act) and the Privacy Act 1993. Unless otherwise stated, copyright material contained on this site may be in the intellectual property of AUT, a member of staff or third parties. Any commercial exploitation of this material is expressly prohibited without the written permission of the owner.
dc.rights.accessrightsOpenAccess
dc.subjectTourism
dc.subjectNew Zealand
dc.subjectManagement
dc.subjectHospitality industry
dc.subjectPersonnel management
dc.subjectCase studies
dc.subjectEmployee retention
dc.subjectHotels
dc.subjectLabor turnover
dc.subjectStatistics
dc.titleFrom hospitality work to hospitable working: a hotel case study on increasing productivity and decreasing staff turnover
dc.typeConference Contribution
pubs.organisational-data/AUT
pubs.organisational-data/AUT/Applied Humanities
pubs.organisational-data/AUT/Business & Law
pubs.organisational-data/AUT/Business & Law/NZWALMI
pubs.organisational-data/AUT/PBRF Researchers
pubs.organisational-data/AUT/PBRF Researchers/Applied Humanities PBRF Researchers
pubs.organisational-data/AUT/PBRF Researchers/Applied Humanities PBRF Researchers/APH Hospitality
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