A Study on Service Performance Reporting of New Zealand Universities

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aut.embargoNoen_NZ
aut.filerelease.date2021-01-11
aut.thirdpc.containsNoen_NZ
dc.contributor.advisorAhmed, Zahir
dc.contributor.authorZheng, Mingxing
dc.date.accessioned2019-07-10T22:38:42Z
dc.date.available2019-07-10T22:38:42Z
dc.date.copyright2019
dc.date.issued2019
dc.date.updated2019-07-10T08:25:35Z
dc.description.abstractWith the purpose to investigate how the service performance reporting has been changed over the last two decades in NZ Universities when New Public Management has been globally embraced by the Public Sector. This paper employed content analysis method to investigate the statement of service performance reports of eight public Universities in NZ. This research found that there is the arrhythmic change in respect to the size and the number of Key Performance Indicators (KPIs) and the selection of KPIs has experienced dramatic change which is mainly caused by government policies. This research has a significant contribution by testifying how the internal strategies of Universities have been influenced and shaped by government policies and will practically influence the government to make policies. This research is theoretically underpinned by the New Institutional Sociology.en_NZ
dc.identifier.urihttps://hdl.handle.net/10292/12653
dc.language.isoenen_NZ
dc.publisherAuckland University of Technology
dc.rights.accessrightsOpenAccess
dc.subjectUniversitiesen_NZ
dc.subjectService Performance Reportingen_NZ
dc.subjectKey Performance Indicatorsen_NZ
dc.subjectNew Institutional Sociologyen_NZ
dc.subjectNew Public Managementen_NZ
dc.titleA Study on Service Performance Reporting of New Zealand Universitiesen_NZ
dc.typeDissertationen_NZ
thesis.degree.grantorAuckland University of Technology
thesis.degree.levelMasters Dissertations
thesis.degree.nameMaster of Businessen_NZ
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