Faculty of Culture and Society (Te Ara Kete Aronui)

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https://hdl.handle.net/10292/10757

The Faculty of Culture and Society - Te Ara Kete Aronui is comprised of the School of Hospitality and Tourism - Te Kura Taurimatanga me te Mahi Tāpoi, the School of Education - Te Kura Mātauranga, the School of Language and Culture and the School of Social Sciences and Public Policy, as well as a research institute:

The New Zealand Policy Research Institute - Te Kāhui Rangahau Mana Taurite (NZPRI);

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A conceptual model of the management of creativity and innovation in airports
(Council for Australasian University Tourism and Hospitality Education (CAUTHE), 2013-02) Losekoot, E; Wright, N; Fountain, J; Moore, K
This paper takes the top ten airports identified in the SKYTRAX 2011 airport awards and investigates to what extent their success might be due to creative and innovative management actions. The literature review considers factors such as historical development, geographical location, ownership structure and role of the airport. It uses publicly available qualitative and quantitative data to identify factors that may have contributed to their success and presents a conceptual model. This research demonstrates there is evidence for each of the factors proposed in the model. However in this exploratory study there was little uniformity in terms of the relative success in the awards. The paper recommends that further empirical research is carried out to test the strength and direction of relationships between factors.
A Critical Comparative Evaluation of English Course Books in EFL Context
(Macrothink Institute, Inc., 2014-02-14) Roshan, Saeed
Choosing an English course book which suits students in EFL/ESL settings is always a contentious issue for practitioners. This study is an investigation into the comparative critical evaluation of New Interchange Intro and New Headway Pre-intermediate series - two well-known series employed in EFL/EFL contexts - and some teaching challenges the teachers encounter during teaching these books in the context of Iran. The evaluation is done in terms of two assumptions; firstly, cultural and ideological assumptions, and secondly, assumptions about language, language learning and best practice. Findings reveal that both New Interchange and New Headway texts reflect ideological and cultural assumptions through their focus on the US and UK way of life respectively. The pictures and the material are found biased towards the culture of these countries in their depiction of local cities and lifestyles and in the inclusion of subjects. Regarding assumptions about language, language learning and best practice, the books focus on both form and meaning, and the grammar included is inductive and implicit. In the context of Iran, however, New Headway seems to be better for school students while New Interchange would be suitable for students and persons who aim to migrate or travel overseas. The study gives some suggestions for improving the usability of these books in the context of Iran.
A Critical Review of Curriculum Mapping: Implications for the Development of an Ethical Teacher Professionality
(Massey University, 2008) Benade, Leon
Curriculum mapping, a curriculum design methodology popularised in America has found favour in New Zealand schools as they develop their own curricula in line with the recently introduced New Zealand Curriculum. This paper considers the implications of curriculum mapping for the development of an ethical teaching profession. Curriculum mapping is problematised because it reflects positivist theories of knowledge and leads to further technicisation of schooling. The requirement that schools develop their own curricula could however open the possibility to develop pedagogically and theoretically sound curricula and offers teachers and managers the opportunity to regain ownership of their work as they review their current curricula, leading to engagement in a genuinely ethical and collaborative dialogue.
A Critical Review of the Revised IELTS Speaking Test
(Macrothink Institute, 2013-12-26) Roshan, Saeed
The International English Language Test System (IELTS) is currently one of the English tests of repute, which is employed to assess the language proficiency of candidates planning to study or work in contexts where English is employed as the language of communication. This study is a critical review of the Revised IELTS Speaking Test (RIST) in order to highlight the strengths and weaknesses of the revised version. The findings indicate that the reduction from 5 phases to 3 phases in the structure, the introduction of an Interlocutor Frame (IF), the change of the rating system from holistic to analytic, and validity are the strong points of RIST. The weaknesses in the RIST could be subjectivity of the test, deviation from IF, and potential cultural bias. The study provides some recommendations for improvement of the Revised IELTS Speaking Test.
A Framework for Mapping and Monitoring Human-Ocean Interactions in Near Real-Time During COVID-19 and Beyond
(Elsevier BV, 2022-04-16) Ward-Paige, CA; White, ER; Madin, EMP; Osgood, GJ; Bailes, LK; Bateman, RL; Belonje, E; Burns, KV; Cullain, N; Darbyshire-Jenkins, P; de Waegh, RS; Eger, AM; Fola-Matthews, L; Ford, BM; Gonson, C; Honeyman, CJ; House, JE; Jacobs, E; Jordan, LK; Levenson, JJ; Lucchini, K; Martí-Puig, MPP; McGuire, LAH; Meneses, C; Montoya-Maya, PH; Noonan, RA; Ruiz-Ruiz, PA; Ruy, PE; Saputra, RA; Shedrawi, G; Sing, B; Tietbohl, MD; Twomey, A; Florez, DV; Yamb, L
The human response to the COVID-19 pandemic set in motion an unprecedented shift in human activity with unknown long-term effects. The impacts in marine systems are expected to be highly dynamic at local and global scales. However, in comparison to terrestrial ecosystems, we are not well-prepared to document these changes in marine and coastal environments. The problems are two-fold: 1) manual and siloed data collection and processing, and 2) reliance on marine professionals for observation and analysis. These problems are relevant beyond the pandemic and are a barrier to understanding rapidly evolving blue economies, the impacts of climate change, and the many other changes our modern-day oceans are undergoing. The “Our Ocean in COVID-19″ project, which aims to track human-ocean interactions throughout the pandemic, uses the new eOceans platform (eOceans.app) to overcome these barriers. Working at local scales, a global network of ocean scientists and citizen scientists are collaborating to monitor the ocean in near real-time. The purpose of this paper is to bring this project to the attention of the marine conservation community, researchers, and the public wanting to track changes in their area. As our team continues to grow, this project will provide important baselines and temporal patterns for ocean conservation, policy, and innovation as society transitions towards a new normal. It may also provide a proof-of-concept for real-time, collaborative ocean monitoring that breaks down silos between academia, government, and at-sea stakeholders to create a stronger and more democratic blue economy with communities more resilient to ocean and global change.
“A labour of love”: Active Lifestyle Entrepreneurship (Occupational Devotion) During a Time of COVID-19
(Frontiers Media SA, 2021-04-22) Wright, Richard Keith; Wiersma, Cindy; Ajiee, Richard Opara
The Novel Coronavirus (COVID-19) crisis management strategies adopted by world leaders across the globe in 2020 impacted the work-life balance of billions of people. Entire populations were forced to stay at home and maintain a safe distance from family members, friends, colleagues, and customers. Occupational devotion is defined as a feeling of strong, positive attachment to a form of self-enhancing employment, where achievement and fulfillment are high, and the core activity has such intense appeal that the line between this work and leisure is virtually erased. Although it is not a new concept, this area of the serious leisure perspective has been largely overlooked by scholars observing the world of sport events and entrepreneurship. Using Creative Analytical Practice (CAP), a post-qualitative methodology, we present the personal narrative of a New Zealand-based active lifestyle entrepreneur who, as a result of a nationwide COVID19 lockdown, was forced to re-assess his long-established occupational devotion. Our co-constructed story offers an emotive insight into the personal cost and consequences of finding yourself living in a lockdown.
A Lifetime of Difference
(Indiana University Press, 2024-01-06) Devine, Nesta
In this memoir I track the people, events and influences which have had a bearing on my ability to work alongside Māori and Pacific students and academics. From a childhood in rural Aotearoa New Zealand, through sporadic and prolonged university studies, to teaching in Schools of Education at the University of Waikato and Auckland University of Technology, I have always been fascinated by the possibilities of thinking differently. This underpins my experience in supervising and supporting Māori and Pasifika academics, at the post graduate level and as early career researchers.
A Model of Reciprocal Hospitableness for Luxury Lodges
(Tuwhera Open Access, 2024-08-01) Manfreda, Anita; Harkison, Tracy
This paper proposes a model of reciprocal hospitableness that underpins luxury lodge experiences. It explores the occurrence of reciprocal hospitableness when gratitude is elicited and identifies the mechanisms and practices that facilitate reciprocal hospitableness among guests, staff, managers, and external parties. By employing a multiple-case study approach and high engagement research techniques, the findings shed light on how hospitableness, encompassing dimensions such as belonging/fictive kinship, meaningful connections, altruism/generosity, comfort/homely feel, and inclusivity, is mutually reciprocated among experience participants in luxury lodge experiences. The findings also reveal mechanisms and practices adopted by the various experience participants to encourage and nurture reciprocal hospitableness, extending the understanding of reciprocity beyond the host-guest relationship. The proposed model contributes to the literature on social exchange, reciprocity, hospitableness, and transformative service research. Moreover, it has practical implications for luxury lodges, emphasising the significance of hospitableness as a differentiating factor, and highlighting the potential of hospitable practices in fostering inclusive relationships within organisations and with the local community, thereby promoting social and economic sustainability in the broader tourism destination.
A Necromantic Hauntology of the Void in the Canary Islands: In/Re-Surrection
(Addleton Academic Publishers, 2024)
My wrestling with (not) belonging, which started almost a decade ago with my arrival to Aotearoa/New Zealand, was prevalent during my re-turn (Barad, 2014) to my birthplace, the Canary Islands, seeking to revive my connections to the land, its histories and its/my Indigeneity. My engagement with te ao Māori (‘the Māori world’) was essential to (re)connect with the whenua (‘land’) in a way I had never done before, as an ancestor, cradling (non-)descendants of the Indigenous Canarians (see Ramirez & Pasley, 2022; Ramirez, 2024). The im/possibilities of the in/determinacy of Canarian Indigeneity’s nothingness/openness (Barad, 2012) require an engagement with our Indigenous Canarian inheritance beyond Western thinking. While questions that emerged during my re-turn produced more questions, my travels also offered strategies to move forward. Developing a Canarian onto-epistemology is imperative not only to decolonise the Canary Islands but also to save what is left (cultural and (hi)storical preservation) and save the whenua (from unstainable tourism). This begins with initiating necromantic hauntological practices of the void to ‘heal’ wounds left in the Canary Islands by colonisation and subsequent colonialities. The pasados que (nunca) fueron y futuros que (nunca) pueden ser (‘pasts that were (not), futures that can (never) be’) that materialise in the current culture, language, peoples and institutions (legal and educational), revive and reconfigure my relationship to the land, its histories and its/my Indigeneity. A process of in/re-surrection started. It is now that I am un/becoming Indigenous.
A Necromantic Hauntology of the Void: Pasados que (Nunca) Fueron y Futuros que (Nunca) Pueden Ser in the Canary Islands
(Addleton Academic Publishers, 2024) Ramirez, Elba
This article is the continuation of a personal journey, wrestling with (not) belonging, which started almost a decade ago with my arrival in Aotearoa/New Zealand. It was not until I was invited to share my ‘whakapapa’ (genealogy), merely reduced to ‘Spanish’ at that point, that I started to reflect on my own identity as a Canary Islander. Through my engagement with te ao Māori (the Māori world), I started to understand and know myself in relation to the Indigenous peoples of the Canary Islands, as it allowed me to reflect on ‘(not) belonging’ and un/becoming Indigenous (see Ramirez & Pasley, 2022). Learning about the Indigenous histories of the Islands and exploring my relationships with the Canary Islands and their Indigenous histories brought up more questions than answers. The process of decolonising the Canary Islands requires reconstituting onto-epistemological understandings and engagement with the Indigenous and colonial histories of the islands, decentring these from a Eurocentric/Western narrative/lens and establishing a Canarian onto-epistemology. To do so, I diffract Barad’s (2017) void of im/possibility with Derrida’s (1995) hauntology to develop the concept of a necromantic hauntology of the void. This allows me to tend to the wound that has been left behind in the Canary Islands and engage with the im/possibilities of the in/determinacy of Canarian Indigeneity’s nothingness/ openness. This is part of my reconnection with the Indigenous Canarian inheritance (outside Western thinking) and the possibilities that pasados que (nunca) fueron y futuros que (nunca) pueden ser (pasts that were [not], futures than can [never] be) offer to revive my connections to the land, its histories and its/my Indigeneity.
A Response from the Perspective of Aotearoa New Zealand
(UCL Press, 2024-01-29) Swanson, Carolyn
A Review of Research into Tourism Work and Employment: Launching the Annals of Tourism Research Curated Collection on Tourism Work and Employment
(Elsevier BV, 2023-05) Ladkin, Adele; Mooney, Shelagh; Solnet, David; Baum, Tom; Robinson, Richard; Yan, Hongmin
A Seat at the Table: Can the Hospitality Industry Work Together to Find a Sustainable Way Forward
(The School of Hospitality & Tourism, Auckland University of Technology, 2023-04-25) Richardson, Rob
Aotearoa's post-COVID19 hopitality industry is in a sate of flux. COVID19 has seen the industry tipped upside down and this disruption has highlight structuial issues that lay below the surface. To build toward a sustainable, more rewarding future the industry needs to come together, reflect, communicate and plan. But does the industry have the ability or desire to do so?
A Year of Pandemic: Levels, Changes and Validity of Well-being Data from Twitter. Evidence From Ten Countries
(Public Library of Science (PLoS), ) Sarracino, Francesco; Greyling, Talita; Peroni, Chiara; O'Connor, Kelsey; Rossouw, Stephanie
We use daily happiness scores (Gross National Happiness (GNH)) to illustrate how happiness changed throughout 2020 in ten countries across Europe and the Southern hemisphere. More frequently and regularly available than survey data, the GNH reveals how happiness sharply declined at the onset of the pandemic and lockdown, quickly recovered, and then trended downward throughout much of the year in Europe. GNH is derived by applying sentiment and emotion analysis–based on Natural Language Processing using machine learning algorithms–to Twitter posts (tweets). Using a similar approach, we generate another 11 variables: eight emotions and three new context-specific variables, in particular: trust in national institutions, sadness in relation to loneliness, and fear concerning the economy. Given the novelty of the dataset, we use multiple methods to assess validity. We also assess the correlates of GNH. The results indicate that GNH is negatively correlated with new COVID-19 cases, containment policies, and disgust and positively correlated with staying at home, surprise, and generalised trust. Altogether the analyses indicate tools based on Big Data, such as the GNH, offer relevant data that often fill information gaps and can valuably supplement traditional tools. In this case, the GNH results suggest that both the severity of the pandemic and containment policies negatively correlated with happiness.
Above and Beyond: A Grounded Theory of Aotearoa/New Zealand High School Teachers’ Perspectives on International Study Tours
(Springer, 2023-05-19) O'Donnell, Donna; Orams, Mark; Schänzel, Heike
This paper addresses the dearth of research into the roles high school teachers play in organising and leading international study tours offered by high schools in New Zealand (prior to the COVID-19 pandemic). The aim of this paper is to provide insights into the motivations and experiences of teachers involved in these tours. A grounded theory approach was used, and qualitative data were collected via face-to-face interviews with eight teachers forming the basis of the development of a theory which proposes that both navigating and negotiating learning experiences are key aspects of the teacher’s role. Data revealed that the expectations and challenges placed upon the teachers had implications for their personal and professional lives. The tension between teachers’ perceived obligations for the safety of the students and the adolescent’s desire for freedom to explore whilst travelling proved difficult to resolve and teachers questioned the sacrifices they personally needed to make.
Academic-Māori-Woman: The Impossible May Take a Little Longer
(Informa UK Limited, 2021) Stewart, GT
This year’s Waitangi Day, 6 February 2021, saw the revival of a favourite zombie in New Zealand politics when Judith Collins, the leader of the Opposition, complained about not getting a chance to speak during the formalities, calling out Māori culture as sexist i.e. unlawful and backward. Only days earlier, after 25 years of waiting, hearings had finally begun for the ‘urgent’ Mana Wahine claim against the Crown, lodged with the Waitangi Tribunal in July 1993. At the same time, in several places around the country, Māori academics are in public conflict with their employer institutions, and as would be expected, Māori women academics are among those leading these actions. This editorial digs below the surface to identify and briefly sketch the common ground that draws together these various topical threads.
Access Denied: Academic Life Under Lockdown
(New Zealand Council for Educational Research, 2020) Devine, N; Stewart, G; Benade, L
Accessibility Information on the Websites of New Zealand Luxury Lodges
(The School of Hospitality & Tourism, Auckland University of Technology, 2023-04-25) Gillovic, Brielle; Harkison, Tracy
This article reports on a wider study determining the provision of accessibility information by New Zealand Luxury Lodges. It presents important insights about the importance and role of the website provision of accessibility information for potential guests with disabilities, and the implications of this for accommodation providers.
Accommodating Travellers with Pets: Is Auckland Ready?
(School of Hospitality & Tourism, Auckland University of Technology, 2019-06-14) Chen, Y; Schänzel, Heike
New Zealand is considered a nation of pet lovers, with 64 percent of households owning at least one pet [1]. The aim of this study [2] was to explore what the main considerations were for hospitality operators in Auckland with regards to offering pet-friendly services. To answer this question, several key aspects were considered: pet tourism trends; market expansion of pet-friendly accommodations; the profitability of allowing pets; and operational implications, such as additional investment and labour costs. This explorative research interviewed ten accommodation providers in Auckland: five pet-friendly and five non-pet-friendly. These operators represented owners or managers of hotels, motels, lodges and apartments spread across Auckland and Waiheke Island. Research on operators’ perspectives on pet tourism is unexplored, with previous literature focusing on tourists’ perceptions [3–5]. This study hopes to provide practical implications for the industry, especially for the New Zealand context. New Zealand’s pet tourism market is considered small and mainly domestic. According to popular global dog travel directory Bring Fido [6], in 2017 there were a mere fifteen pet-friendly accommodations in Auckland, in stark contrast to other cities such as New York (367), London (96) and Paris (643). Interviewees’ opinions on the profitability of accommodating pet tourists varied. Non-pet operators rejected the idea of allowing pets due to an abundance of non-pet customers and were reluctant to accept perceived pet-related risks. Their pre-conceptions were likely formed by operating in silos without conducting any research on pet tourism and its market landscape. There was a genuine fear of negative online reviews which cannot be easily amended and can have significant longevity. Their key perceived risks were related to hygiene and allergy concerns for other customers. Preventative measures were believed to involve significant investment into property renovation. Pet friendly operators, who mainly accommodated dogs, shared a different perspective through their own experiences. They expressed high trust and optimism for pet tourists and had rarely experienced any major pet-related incidents. From a hygiene and allergy point of view, the risks were considered minimal and customers bore the responsibility when stating their allergies. Pet-friendly operators stated that no additional workload or costs were incurred through accommodating pets. Significant renovations were not deemed necessary, instead relying on what they already had. However, in the unlikely event of a major pet-related incident, the interviewees expressed that their trust towards accommodating pets would waver, meaning their tolerance of risk was not resilient. At the time of the research, pet-friendly operators were relaxed about pet policies and had not formalised them. The majority were conveying rules to pet tourists through word of mouth, such as that pets must be on a leash in public areas, instead of through written and signed agreements. Tellingly, pet-friendly operators did not perceive New Zealand’s pet tourism market as lucrative. They were allowing pets as an extension of service and lacked motivation to expand or to cater for more pets. The study highlights the potential for growth in the domestic pet tourism market despite the current stalemate, where those who allowed pets were supportive and vice versa. Improving this situation might require unified pet-friendly associations and certain levels of government intervention. In parallel, all operators should break out of silos and socialise more with their pet-friendly peers to gain knowledge and validate assumptions. Pet-friendly operators could improve engagement with pet tourists through standardised policies and formal agreements. With guidance and support from their peers, more accommodations may be capable of handling pets. Pet owners could look forward to a day when travelling with pets becomes much more accessible due to abundant pet-friendly accommodation.
Adaptation Finance: Risks and Opportunities for Aotearoa New Zealand
(Mōhio Research and AUT, 2022-11-28) Hall, D
Methodology: This report was developed through the co-design process of Mōhio’s Climate Innovation Lab, a fixed-term initiative which works with stakeholders to envision financial instruments to mobilise capital for climate-aligned projects and activities. A working paper was prepared through international market scanning and a review of primary and secondary literature on climate adaptation. This working paper became the basis for a workshop with local experts and stakeholders to test the viability of potential instruments in light of Aotearoa New Zealand’s unique cultural, biophysical and regulatory context. The workshop included participants from finance services, insurance, institutional investment, academia and local and central government observers. These insights were reincorporated into this final concept paper. Mōhio would like to thank the workshop participants for their time and expertise.

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