A Contingent Model for Evaluating Enterprise Systems' Benefits Using Competing Value Approach

Date
2014
Authors
Teo, Leon Kok Yang
Singh, Mohini
Cooper, Vanessa
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Item type
Conference Contribution
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Publisher
ACIS
Abstract

Enterprise Systems (ES) are complex IT systems adopted by organisations to support business and increased productivity and efficiencies from integration, automation and reengineering of processes, as well as management of large volumes of data. Although investment in ES implementations is large, not all organisations achieve the benefits anticipated from ES implementations. A critical review of literature suggests that contingency factors such as organisational learning and innovation have an impact on ES benefits achieved. The conceptual framework proposed in this paper extends an exploratory study on the impact of organisational learning and innovation on ES benefits realisation using the Competing Value Theory for evaluating ES benefits.

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Source
Proceedings of the 25th Australasian Conference on Information Systems, 8th - 10th December, Auckland, New Zealand
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